I renewed my ACS membership today, and, as I have done every year for several years in a row, I tried to update my title through the ACS Membership My Account page. No luck. Only a link to contact customer service.
In previous years I have decided that emailing customer service is too much hassle, and so, year after year, my membership card, mailings, and email newsletters are addressed to Mrs. Haas, rather than Dr. Haas. I have been Dr. Haas for 5 years. It is past time to get this stuff right. It is also way past time for the ACS to get with the 21st century and realize that names change. It's ridiculous to build a system that assumes otherwise.
As I said on Twitter: It's a good bet that any system that makes name changes difficult was designed or chosen by people who have never changed their names. It reflects a lack of diversity among decision-makers.Read More